General Digital CRM
spacebearsThis record tracks a ransomware attack claimed by the spacebears group against General Digital CRM. It collects the publicly disclosed attack details — sector, location and timeline — as published on the operator's leak site and indexed by Breach House.
Window Zero
EXPOSURE GAPWindow Zero is the time the breach stayed in the open before anyone said so — the gap between when the attack was first discovered on the operator's leak site (t1) and when it was publicly disclosed (t2). The wider this window, the longer victims, staff and customers were exposed with no warning.
Attack Summary
Customer Relationship Management (CRM), a customer-centered business management philosophy. Use information technology to enhance customer satisfaction and loyalty; strengthen customer-oriented integrated information systems such as marketing, sales and service.Improve business operation processes in an automated way and integrate multiple external customer communication channels, including: website, call center, email, mobile devices, etc., to achieve the purpose of maintaining customer relationships, improving customer acquisition rates and increasing customer satisfaction.Microsoft certificationGeneral Digital has been awarded Microsoft Silver Certified Partner status, which represents the highest level of expertise in using Microsoft technology and provides professional sales, support, construction and integration solutions on the Microsoft platform.IBM certificationGeneral Digital has been certified as an IBM business partner by IBM PartnerWorld, providing professional sales, support, construction and integration solutions on various IBM software and hardware platforms. https://www.my-gd.com/MYGD/
Leak Screenshots
SAMPLEProof-of-breach screenshots the operator posted from the stolen data. Previews are redacted and locked — the originals are available on HaveIBeenRansom.